Your My Account area is where you can manage your personal details, notification preferences, selected team and other account settings.
This guide covers the main account settings available and what to do if you need to update your details, reset your password or close your account.
Updating your personal details
You can view your account details by heading to My Account → Edit Profile.
Your phone number can be updated directly from this page. Enter your new number and select Update profile to save the change.
Other personal information can't currently be changed directly from your account. If you need to update details such as your name, date of birth or address, contact Match15 Customer Support at support@match15.com.
It's important to keep the information associated with your Match15 account accurate and up to date.
Forgotten your password?
If you can't remember your password, you can reset it from the Match15 login screen.
Enter the email address associated with your account and select Forgot your password? beneath the password field. Follow the instructions provided to regain access to your account.
If you're still unable to access your account, contact Match15 Support at support@match15.com.
Managing your notifications
You can choose which game notifications you'd like to receive by heading to My Account → Manage Notifications.
From here, you can individually turn notifications on or off for:
Game started
Prize won
Game starting soon
Goal scored
New game scheduled
This gives you control over which game updates you want Match15 to send you.
Managing My Team
You can select your favourite team through My Account → Manage My Team.
From here, you can change your selected team and choose whether you'd like cards to be automatically purchased for their upcoming matches.
You can select between 0 and 5 cards to be automatically purchased for eligible upcoming matches involving your chosen team. Selecting 0 means no cards will be automatically purchased, but you can still purchase cards yourself as normal.
For full details on automatic card purchases, see Section Two: Game Format → 3. Auto-Allocation of Cards to Players in the Match15 Terms and Conditions
Managing your balance
Your My Account area also gives you access to your balance and payment information, including:
Top Up My Balance, My Transactions History, Statements and Withdraw Funds.
For a more detailed explanation of your Actual Balance, Bonus Balance, deposits, withdrawals and transaction history, see Understanding Your Match15 Balance.
Closing your Match15 account
If you decide you no longer want your Match15 account, you can close it directly from My Account → Delete My Account.
Before confirming deletion, make sure you've withdrawn any remaining balance from your account.
Once you confirm that you want to delete your account:
Your account will be deactivated immediately.
You'll no longer be able to access Match15, add funds or withdraw funds.
You'll no longer be eligible to win any future or ongoing prizes.
Any outstanding cards you own will become invalid.
Make sure you're happy to close the account and have dealt with any remaining balance or active cards before confirming deletion.
Match15 may still need to retain certain information after your account is closed where required for legal, regulatory, fraud prevention or other legitimate purposes.
Looking for a break instead?
Closing your account is different from using Match15's safer gambling tools.
If you want to step away from gambling rather than close your account, Match15 provides options including Personal Time-Out and Self-Exclusion.
See Playing Safely with Match15 for more information about these tools and how they work.
One account per customer
Match15 accounts are for personal use and you're only permitted to have one account.
If you're having trouble accessing your existing account, don't create another one. Use the password reset option or contact Match15 Support for help getting back into your existing account.
Need help?
If you need help accessing your account, updating information you can't change yourself or have another account-related question, contact Match15 Customer Support at support@match15.com.
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