Gameplay & Rules

If you're unable to purchase game cards, consider the following:

Payment method issue: Ensure your payment method is valid and connected to your account.
App bug: Try restarting the app or reinstalling it to clear any potential bugs.
Location restrictions: If you're located in a region where Match Bingo is not available, you might not be able to make purchases.

If the issue persists, contact customer support via Live Chat.

If you lose your internet connection during a game:

The app will continue to run the game, and update your card(s).
Your bingo card will update once you're reconnected.
If you lose your connection before finishing the game, you will never miss out on a prize!

You can win multiple prizes, as long as you are the fastest to achieve each bingo milestone. For example, if you're the first to complete One Line, Two Lines, and Full House in the same game, you could win multiple prizes.

Game Cards

Bingo cards are randomly generated based on real-time match events. Each card features 15 possible events (such as goals, corners, etc.) that may or may not happen during the live match. As the events occur, your card automatically fills in.

You can purchase game cards directly from the app before a match starts. Simply select the match, choose the number of cards you want, and pay securely via the app.

Yes! You can automatically purchase cards for your favourite team, ensuring you never miss a match. We even have a feature enabling you to buy cards automatically whenever your team is scheduled to play.

Payments & Prizes

Once you've won, you can withdraw your cash directly through the app. We offer secure payment options, and your winnings can be transferred to your bank account or chosen payment method.

To manage your payment methods:

Open the Match Bingo app and go to "Account."
Select "Payment Methods."
Add, remove, or update your preferred payment methods. Ensure your payment methods are valid to avoid issues when purchasing game cards.

Once you've purchased a game card for a live match, it cannot be refunded or cancelled. However, if you experience any issues with the game or purchase, please contact customer support for further assistance.

Devices & App

The Match Bingo app is compatible with most modern smartphones. You can download it on:

iOS devices: Requires iOS 12.0 or later.
Android devices: Requires Android 5.0 or later. Make sure your device has an active internet connection for seamless gameplay.

To update the Match Bingo app:

On iOS: Open the App Store, go to the "Updates" section, and tap "Update" next to the Match Bingo app.
On Android: Open the Google Play Store, go to "My Apps & Games," and tap "Update" next to the Match Bingo app. Updating the app ensures you get the latest features, bug fixes, and security patches.

Yes, you can still play Match Bingo without sound. The game events will continue to update visually on your bingo card, but you will miss any sound notifications related to events. You can still win without sound, but we recommend enabling it for a better experience.

Account & Security

Yes, Match Bingo takes your privacy seriously. We use encryption to securely store and transmit your personal and payment information. The app is fully compliant with GDPR's data protection laws.

Yes, Match Bingo is regulated by the UK Gambling Commission, ensuring a secure and responsible gaming environment. We provide secure online payment options and easy withdrawals for your peace of mind.

Support & Legal

To reset your password:

Open the Match Bingo app.
Go to the "Account" section and select "Forgot Password."
Enter the email address associated with your account.
Follow the instructions in the password reset email to create a new password.

If you're still having trouble, reach out to customer support for help.